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Top Site Questions

Why does the timer reset in the final seconds when a user bids?

Because it's an auction! QuiBids wants to guarantee each user the chance to participate in our auctions, so we've adopted the timer as means of imitating the 'Going once... going twice... SOLD!' aspect of a traditional auction.

Why does QuiBids cost to participate in an auction?

QuiBids is built on a pay-to-participate business model wherein each bid comes at a cost. Consumers may purchase those bids in bid packs, which can be viewed in the Bid Credit History section. Once a user buys a bid pack, he or she may participate in any auction.

Is QuiBids considered a lottery or gambling?

No. Online gambling is illegal and QuiBids does not partake in this kind of activity. Gambling implies the uncontrollable element of chance, and because every auction on QuiBids is customer-driven, there is no act of randomness.

QuiBids hosts a Buy Now feature on every auction.  This assures that no user, having participated in a particular auction, will ever have to walk away without either winning the auctioned item or purchasing it at the listed price.

QuiBids is accredited by the Better Business Bureau and has recently passed an independent third-party audit of our integrity and internal controls. 

I just spent bids in an auction and didn't win. Can I retrieve those used bids?

Per the Terms & Conditions, QuiBids does not refund any bids used in auctions. However, QuiBids does refund any unused bids. If a user doesn't win an auction, then we encourage him or her to use the Buy Now feature, and get the item for the value price minus the cost of purchased bids used in that auction.

I set my Bid-O-Matic, but the auction ended. Why didn't my Bid-O-Matic work? Have I lost any bids?

The Bid-O-Matic feature allows you to bid on QuiBids even if you are not logged in or are away from your computer.  First, you must set a starting price for the Bid-O-Matic to engage in bidding for you.  For example, if you were to set your Bid-O-Matic to start at $8 and the auction ends at $6, then the auction would've never exceeded the minimum limit you set. Therefore no bids were placed, so you wouldn't have lost any bids. For more information, check out “How Does Bid-O-Matic Work?

I see some of the same usernames in multiple auctions. Does QuiBids have any bots or shill bidders?

No. QuiBids does not employ any bots or shill bidders. The use of such devices to drive bidding up (or for any other purpose) conflicts with our company policy.

Users can bid in multiple auctions simultaneously, so it's possible to see a username in multiple auctions at once.  However, a user cannot win more than 12 auctions in a single day.   

Can I be refunded if I purchase a bid pack but decide not to participate on the site?

Unused bids, when purchased in Bid Packs, are fully refundable. However, once a bid is used in an auction, it's no longer refundable. Please contact Customer Support to request a refund of any unused bids.

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Got a question? We’ve got answers. For simple solutions, check out our easy-to-access Help section. For stickier situations, connect to Live Chat or submit a support request below.

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